Attention's Recording Compliance

Europe: Ensure adherence to the GDPR and other European regulations. The GDPR supersedes nation-specific data protection legislation in every European Union member state. Under the updated provisions, inbound and outbound calls necessitate consent from all parties involved. You may carry out a unilateral call recording if it's lawful in your country, you have your employees' permission, and your dialing system supports this functionality. Otherwise, unless your industry mandates call recordings, we advise against recording calls or utilizing Attention for outbound calls. For incoming calls, enable the caller to explicitly consent to a recorded call. When using web conferencing, you can activate the Attention e-mail notifier, which alerts participants that the call will be recorded, and offers them with the option to opt out.

UK: In the UK, call recording is governed by multiple legislations. It is advisable to consider the UK as a jurisdiction requiring consent from both parties.

Ireland: According to Irish legislation, the intent of the recording must be clarified, allowing involved parties to provide knowledgeable approval.

Germany: Germany operates under a multi-party consent policy, implying that recording phone calls without permission from both or, if applicable, additional parties constitutes a criminal act. Furthermore, Germany mandates that VOIP users possess a German address to utilize a German number.

Canada: Canada adheres to an "all-party consent" policy. To record a call, informed consent must be acquired by informing other participants of the following: (1) Your intention to record the conversation (2) The purposes for which the recording will be utilized (3) That recording the call is contingent on each individual's consent. For further information on Canada's approach, consider reviewing the Privacy Commissioner's Guidelines for Recording Customer Calls.

Australia: When planning to record or monitor a call, it is essential to notify the participants at the outset of the discussion. This provides them with the opportunity to either terminate the call or request transfer to an alternative line without monitoring or recording (if such an option exists). In Queensland, though, recording a phone conversation is not unlawful if you are one of the conversation's parties. For additional information on Australia's call monitoring practices, consult the surveillance and monitoring guidelines provided by the Office of the Australian Information Commissioner.